Refunds & Exchanges
CHANGE OF MIND PURCHASES
Spendless Shoes is happy to provide a full refund, exchange or gift card for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment has not been worn.
OUR REFUND/EXCHANGE POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy either in store or by mail. If you cannot visit a Spendless Shoes retail outlet, exchanges and refunds by mail must be returned at the customers’ cost via registered post.
Customers may exchange or refund shoes in store, provided there is a receipt for proof of purchase and the shoes have not been worn.
For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form. If you suspect your shoes are faulty, include your postage receipt and we will refund you upon inspection of the shoes. The parcel can be sent to: PO Box 554, Port Adelaide SA 5015.
WHAT COUNTS AS A FAULT?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as faulty.
CAN EARRINGS BE REFUNDED/EXCHANGED?
In the interest of hygiene and keeping products sanitary, we do not allow earrings to be exchanged or returned after purchase.
OUR REFUND/EXCHANGE POLICY FOR AFTERPAY PAYMENTS
You can return your Afterpay purchase into any of our stores for an exchange or refund.
To exchange an item with Afterpay:
- You can go into any Spendless store with your unworn purchase.
- Ensure you bring along the tax invoice we emailed you as proof of purchase to make it quick and easy.
- As long as the style(s) are unworn and ready for resale, we will offer you an exchange in store for another style or a gift card.
If you cannot go into a store due to location, you can also return Afterpay items online.
To return your item for a refund with Afterpay online:
- Jump onto our website and submit an Afterpay Returns Request through the contact form.
- Ensure you include your order number and purchase details.
- We’ll contact you by email with everything you need to return your order for a refund.
OUR REFUND/EXCHANGE POLICY FOR ZIPPAY PAYMENTS
You can return your ZipPay purchase into any of our 220+ stores for an exchange or refund. Should you be unable to due to location you can mail it back to us. For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.